Customer Support Representative:

Skills and Interests:

• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Relationship building, problem-solving, product knowledge, and digital literacy.

Job Expectations/Responsibilities:

• Providing excellent customer service by responding to customer inquiries and issues promptly and effectively.
• Resolving customer complaints in a professional and empathetic manner.
• Maintaining a positive, helpful attitude towards customers at all times.
• Keeping detailed records of customer interactions, transactions, comments, and complaints.
• Collaborating with other teams to ensure customer satisfaction and retention.
• Identifying and assessing customers’ needs to achieve satisfaction.

Education / Qualification:

• A Bachelor’s degree in a relevant field or equivalent work experience in customer service.
• Strong communication skills, both verbal and written, to effectively interact with customers.
• Ability to remain calm and courteous under pressure while dealing with challenging situations.
• Familiarity with customer relationship management (CRM) systems to manage customer interactions.
• Problem-solving skills to address customer issues and find satisfactory solutions.
• Willingness to learn about products/services to provide accurate information to customers.

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Content Writer:

Job Expectations / Responsibilities:

• Create engaging and original content for various platforms including websites, blogs, social media, and marketing materials.
• Conduct thorough research on industry-related topics to ensure accurate and up-to-date content.
• Edit and proofread content to ensure it meets quality standards and aligns with the brand’s voice and tone.
• Collaborate with marketing and design teams to develop content strategies and ensure consistency across all channels.
• Optimize content for SEO to improve visibility and drive organic traffic.
  Stay updated with the latest trends and best practices in content writing and digital marketing.

Education / Qualification:

• Bachelor’s degree in English, Journalism, Marketing, Communications, or related field.
• Proven 3-5 years of experience in content writing, copywriting, or related role.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Strong understanding of SEO principles and content optimization strategies.
• Familiarity with content management systems (CMS) and social media platforms.
• Ability to work independently and manage multiple projects in a fast-paced environment.
• Creativity and adaptability to write for diverse topics and target audiences.

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Sales Executive

Job Expectations / Responsibilities:

• Develop and implement sales strategies to achieve company sales goals and profitability.
• Build and maintain strong, long-lasting customer relationships
• Identify and target potential clients through research, cold calling, and networking.
• Conduct product presentations and demonstrations to prospective clients.
• Prepare and deliver sales proposals, negotiate terms, and close deals.
• Monitor market trends and competitor activities to identify opportunities for growth.
• Provide regular sales reports and forecasts to management.
• Collaborate with the marketing team to develop promotional strategies and materials.
• Attend industry events and conferences to generate new business leads.

Education / Qualification:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven 3-5 years of sales experience, preferably in the relevant industry
  Strong understanding of the sales process and dynamics.
• Excellent interpersonal and communication skills.
• Demonstrated ability to meet and exceed sales targets.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite.
• Strong organizational and time management skills.
• Willingness to travel as needed to meet with clients and attend events.

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Data Analyst:

Job Expectations / Responsibilities:

• Collect, process, and analyze large datasets to provide actionable insights.
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality.
• Interpret data, analyze results using statistical techniques, and provide ongoing reports.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Work with management to prioritize business and information needs.
• Locate and define new process improvement opportunities.
• Develop and maintain databases and data systems, reorganizing data in a readable format.
• Create visualizations and reports for requested projects.
• Collaborate with the IT team and other departments to support their data needs.
• Ensure data integrity and compliance with data governance standards

Education / Qualification:

• Bachelor’s degree in Computer Science, Statistics, Mathematics, Economics, or a related field.
• Proven 2-4 years of experience as a Data Analyst or in a related field.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Proficiency in data analysis tools and software such as SQL, Excel, and statistical packages (e.g., R, SAS, SPSS).
• Experience with data visualization tools like Tableau, Power BI, or similar.
• Strong knowledge of databases, data warehousing, and data mining.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a results-oriented mindset.
• Knowledge of industry best practices in data analytics and data management.

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Project Manager:

Job Expectations / Responsibilities:

• Plan, execute, and finalize projects according to strict deadlines and within budget.
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop full-scale project plans and associated communications documents.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Measure project performance using appropriate tools and techniques.
• Report and escalate to management as needed.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Education / Qualification:

• Proven 5-7 years of project management experience in the IT/Telecom industry.
• Solid technical background with understanding and/or hands-on experience in software development and web technologies.
• Strong working knowledge of project management tools and software like Microsoft Project.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multitasking skills.
• Strong problem-solving skills and ability to adapt to changing circumstances.

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